Support Won't Reply...

[dragonmaster19]

I partnered with Maker or RPM in October, I couldn't log into Maker Max. I figured it would take some time so I waited. It's now December and I still can't log in to Maker Max. Also it keeps saying that my account doesn't exist in our records. How can I fix this? I want to get is fixed soon! I have tried Maker Support but they still haven't responded in over a week....

 

[benoftheweek]

It might be because of all the questions coming in about the new MCN policy changes.

 

[dragonmaster19]

That's why I really want to get this fixed. I upload Pokemon Let's Plays and I am hoping the these new YouTube changes don't kick my butt....

 

[ConnersCraft]

How are you trying to contact them? Their support system is inside of Maker Max, so you may be using an inactive email to contact. A good thing to do is email whoever sent you the contract or you could Tweet the RPM twitter, and they could get someone on it. I waited for about a week, and then I asked one of the RPM forum mods on here, and she got me in Maker Max in minutes.

 

[dragonmaster19]

well I used the support page that they had, I guess it could be inactive... I tried contacting the person who gave me the contract and haven't heard back. Which mod on the forums should I contact?

 

[ConnersCraft]

well I used the support page that they had, I guess it could be inactive... I tried contacting the person who gave me the contract and haven't heard back. Which mod on the forums should I contact?

I would use this https://max.makerstudios.com/ticket.html as I think it is an active way of support. If not @RPM Support should be able to help out. I believe @RPM Jess was the one who added me to Maker Max.

 

[dragonmaster19]

yeah I tried to send a ticket but I will try contacting RMP Support and RPM Jess, thank you

 

[Maker Gen Support]

I would use this https://max.makerstudios.com/ticket.html as I think it is an active way of support. If not @RPM Support should be able to help out. I believe @RPM Jess was the one who added me to Maker Max.

Yep, you don't need full access to Maker Max in order to submit a ticket

@dragonmaster19 go ahead and submit a ticket if you have not already, we'll be glad to help you out

 

[Maker Gen Jess]

@dragonmaster19, what's your channel name? (You can send it to me in a PM if you'd like!)

Never mind, RPM Support got to you first!

 

[dragonmaster19]

Yep, you don't need full access to Maker Max in order to submit a ticket

@dragonmaster19 go ahead and submit a ticket if you have not already, we'll be glad to help you out

I submitted a ticket and never received an answer. My Channel is CyberKnightGames